Please contact us immediately. If you postpone or cancel your application more than 5 weeks before the test date, you will receive a refund minus an administration charge. If you postpone or cancel within 5 weeks of the test date, you will be charged the full fee unless you have a medical reason. If you are unable to attend due to a serious medical condition and provide a medical certificate within 5 days of the test date, you will receive a refund minus the local administrative cost. If you are delayed by circumstances beyond your control (e.g. a transport strike) the test centre may offer you a test on the next available test date.